QUESTIONS & ANSWERS

The available fields are shown directly on the relevant product page. Complete every required field before adding the item to your cart.

If a proof is included with the selected product or option, you will receive it before production. Printing will then begin only after your approval.

Contact us through the contact page as soon as possible. We will check the change if design or production has not started. Changes cannot be guaranteed once production is underway.

Send us your order number and the corrected detail immediately through the contact page. Whether it can still be changed depends on the current production status.

Yes. Depending on the product, you can add names, dates, personal text, or other custom content. The available options are shown directly in the personalization fields on the relevant product page.

Yes. Our voluntary guarantee also covers personalized physical products. Read the full 30-day money-back guarantee terms.

The material information on each product page is decisive. Paper options vary by collection; selected Gallery Editions are printed on Hahnemühle FineArt paper made from 100% cotton.

MLineart Standard is printed on high-quality, matte 230 gsm premium paper. Its subtle matte surface ensures clear, detailed reproduction and is ideal for our personalized posters. LuxTouch is our especially premium finish: 320 gsm paper made from 100% cotton with a distinctly visible and tactile texture. This gives the design an even more refined appearance, adds depth, and creates a distinctive fine-art character. If both options are available for a design, you can select your preferred finish directly on the product page.

Available formats vary by product. The sizes shown in the product selector are always the binding options.

Only when the selected product variant or an explicitly selected add-on includes a frame. Frames and styling props shown in room images are otherwise not automatically included.

Screen settings, brightness, and ambient light affect how colors appear. Printed colors may therefore vary slightly from the on-screen view.

The separately available standard frames are solid wood frames with acrylic glass. For Gallery Editions, the material details on the individual product page apply.

Contact us immediately through the contact page. We will check your request before design or production begins; changes or cancellation may no longer be possible afterward.

Processing normally starts shortly after the order. If your product requires proof approval, the production time begins only after you approve it.

The payment methods currently available for your market are shown at checkout. They may vary by country and device.

Regular production takes 1–2 business days. If proof approval is required, this period begins after your approval.

After completion, regular delivery takes 1–3 business days within Germany and 5–9 business days to the United States. Current costs and details are shown in the shipping information and at checkout.

Yes. All orders are shipped with tracking. As soon as your order is on its way, you will receive the relevant tracking information with your shipping confirmation.

Germany and the United States are currently the active shipping markets. Checkout provides the binding confirmation for your address.

You may claim the voluntary guarantee within 30 days of receiving your order, including personalized physical products. See the guarantee terms for the process, scope, and exclusions.

If a faultless product is returned simply because you do not like it, you pay the direct return shipping costs. Defects and incorrect deliveries are handled separately under your statutory rights, without limiting or charging for a valid remedy.

Please contact us promptly with your order number and clear photos through the contact page. Defects and incorrect deliveries are handled independently of the voluntary guarantee; your statutory rights remain fully unaffected.